Cowgirl Flair

POLICIES

 POLICIES

• All orders will be shipped within 3 to 7 business days of receipt of order

• You will receive an email notice form USPS when your order ships and/or you may log into your order online to check status at any time.

• If merchandise is out of stock, we will place items on back order/or cancel and send you an email. You may cancel back order at any time and you will receive a full refund.

• Website inventory changes daily and all items listed online are not guaranteed to be in stock at time of order. We will always do our best to update the website regularly.

RETURNS/EXCHANGES

We gladly accept returns and exchanges. The items must be returned in the original packaging. There is a 20% restocking fee on all returned and/or exchanged item(s) and new shipping and handling charges will apply to all exchange.

Exchange:

Simply add a note to your return package requesting "Exchange" and list the new requested item(s). Please make sure your full name and order number is included with your package. Do not contact the manufacturer as they will not be able to assist you in this matter. If your requested item is out of stock, you will be issued a store credit for the amount of your purchase (excluding shipping charges).

Returns:

 Please provide the name under which the order was placed along with the original order number in your return package. You will be issued a store credit for the amount of the returned item and provided emailed instructions on activation and use of store credit.

SHIPPING

Your shipping cost is based on weight, size and location. We cannot guarantee times of arrival, nor do we assume responsibility for items once they leave our hands. All orders include free delivery confirmation which is scanned by the postal service when your item has been delivered. If you did not receive your parcel, but the USPS shows it’s been delivered, please contact your local post office. We are not responsible for lost or stolen packages.

Domestic Shipping: We use speedy USPS Priority Mail as our standard method of shipment, which should take 3-5 business days to arrive at your door. Upon shipment of your package, your USPS tracking information will be available to view in your email sent to you.

International Policy: No international orders.

PAYMENT

PayPal

Credit Card

PayPal eCheck Payments:

Payment with an eCheck usually takes about 4 business days for it to clear PayPal. Please keep in mind that your order will not ship until PayPal sends notice of transaction completion

My credit card won’t work!

Chances are it’s something as simple as a shipping-billing mismatch or an incorrect digit. Please enter your billing address as it appears on your credit card statement, double check your account numbers and expiration date, and type your name just as it shows on your credit card

Can I send a money order?

A U.S. money order payment may be arranged by contacting us in advance.

ORDERING

Can I email the order?

Yes. See Contact Us for our email and hours. You will receive a conformation email from us shortly

Can I order by phone?

Yes. See Contact Us for our phone number and hours. We are a very busy office, so if nobody answers during regular business hours, will return shortly. Please leave a message providing your full name with order number and a brief description; someone will contact you as soon as possible.

How do I know my order went through?

Once your payment has been approved, a screen will confirm that your order has been received. If you have not received any emails, please contact us to be sure that we have your correct email address on file. When using PayPal, please make sure that you receive a confirmation email from Cowgirl Flair. If not, your order did not go through!

How do I check my order status?

First, we’ll send you automated email verification that your order was received. Next, you’ll get a delivery confirmation email that notifies you when your package will ship. That email will also include your tracking and confirmation number.

Please do not contact our manufacturers; they will not be able to assist you. Please always contact our Contact us via email or phone for any questions on delivery status.

Please Contact Us for Additional Information Email Us at sales@cowgirlflairstore.com

FAQ

Q: I don’t see the size I need!

A: All merchandise currently available for purchase will be visible online. Our products move very quickly. We add new merchandise weekly so please check back often.

Q: Do you have to pay sales tax?

A: One of the benefits of shopping with us is that there’s no sales take outside the state of California

Q: Wholesale?

For Dealers Only, Frist order must be $250.00, After that mim. of $50.00.

Please Contact us at cowgirlflairwholesale@gmail.com

Please include name of store, your name, address, phone number, Email, reseller number, where you sale at?